FAQs

I need to change my order or change my address details. How can I do that?

Please email us immediately ! As soon as your order has been confirmed as processed it cannot be modified. If your order has not been processed, then the order can be cancelled and then a new one made.

I’m having trouble placing my order. What’s wrong?

Please contact us so we that we can help. Email us at info@mixnblendofficial.com or use our live chat that operates 24/7.

My order arrived damaged. Can i return it ?

Please contact us within 48hrs of the item being delivered to you at info@mixnblendofficial.com where you will need to provide photo of the damaged item and your order number.

We will then provide detail of where you will need to send your returns to.

Please revert to our Returns Policy for further detail

How do I return product?

Unfortunately due to the nature of our products and for health and safety purposes all sales are final and no returns can be accepted. Please revert to our Returns Policy where we only allow returns on damaged products upon delivery.

How do I check on my order status?

To check the status of your order, please visit My Account if you have a registered account with us.  Please note that if you were not logged in while placing your order, unfortunately your order status will not be available—however all order updates will still be sent to the email address provided at the time of purchase.

When is my order going to ship?

Domestic orders take around 1-3 business days to process and upon shipping domestically in the UK will be delivered in 1-3 days.

If your order is outside the UK most orders will be shipped within 1-3 business days.

Please allow extra time for us to process your order during peak seasons (holidays, new releases, store promotions).

Please refer to our Delivery Policy for more

My package hasn’t arrived.

If you have not received your items within the delivery times specified please contact us at info@mixnblendofficial.com specifying your order number with us.

I’ve entered an invalid email address, can i change it ?

Unfortunately, we are unable to send order information to an email address that differs from the one submitted with the order. Please email info@mixnblendofficial.com to get update regarding your order status.

Where do you ship?

We currently ship worldwide

I live internationally. Will I have to pay import duties?

International Orders may be subject to import taxes & customs duties upon arrival.

All items will be declared at their full price and we cannot alter the amount to decrease any custom fees.If you refuse your delivery, you may still be held responsible for the original customs fees or import duties and the cost of returning the package to MIXNBLEND BEAUTY. Please refer to our Delivery Policy

 What payment options do you accept?

We currently accept, Paypal, American Express, MasterCard, Visa and Apple Pay

Do you offer Gift Cards?

We currently do not offer gift cards.

 I’m interested in MIXNBLEND BEAUTY Pro/Affiliate. How do I join?

To find out more about our MIXNBLEND BEAUTY Pro program and affiliate scheme, please click here.